Customer Questions

How do I make a return or exchange?

All returns and exchanges must be made within 14 days of when the item was received. Returned items must be in their original condition with tags attached.  Earrings, lingerie, swimsuits, and all sale items marked “Final Sale” are FINAL SALE and are not eligible for return or exchange.  Items with a 50% off or more discount are only eligible for store credit or exchange and are not eligible for a refund.  Once Bitten reserves the right to refuse a return if the item does not meet these requirements.

You can return your item for store credit or a size/color exchange & receive a free return shipping label. All other returns are subject to a shipping label fee.  Shipping label will be emailed after your return or exchange request has been approved. If you choose to return an item with your own shipping label, we recommend purchasing delivery confirmation/tracking/insurance. Items lost during return transit aren’t eligible for refund.

To Request a Return or Exchange: Email with your order number and the reason you would like to return your item. We’ll offer a ready-to-print shipping label. If you choose to use our label, your refund will be deducted by the cost of shipping label when refund is processed.

The package that your order was shipped in is returnable. Fill out the return form included in your order and include it with your return. Simply re-seal your package and put the shipping label we emailed you on the outside of your package, making sure to cover the old shipping label.

Returns are processed within 5-7 business days of receiving your return. Customers will be notified by email once their return has been processed. Refunds are processed back onto original form of payment.

Holiday Return Policy: All orders placed within November 25 and December 25 are given additional time for return processing. Orders placed within this time frame are given 30 days from original shipment for return.

How long will delivery take?

Orders are typically processed within 1-3 business days excluding holidays and weekends. Once your order is processed, it ships USPS Priority and typically arrives within 1-3 business days. International orders may take longer than this.  Once your order ships you will receive an automated email with tracking information.

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